Refund policy

Return & Refund Policy

Thank you for shopping with Zuvo Kids.

Returns

We accept returns within 7 days of delivery.

To be eligible, items must be new, unworn, unused, with tags attached, and in original packaging.

Returns may be requested through our website. If you need assistance, please contact support@zuvokids.com.

Once approved, returns must be shipped within 3 days. Returns sent after this timeframe may not be accepted.

The return window begins upon delivery, not the order date.

Return Shipping

Return shipping is the responsibility of the customer. A flat return fee of $5.99 will apply and may be deducted from your refund.

Damages

Please inspect your order upon arrival. If your item is damaged or incorrect, contact us within 48 hours of delivery so we can assist promptly.

Exchanges

We do not offer direct exchanges. Customers may return eligible items and place a new order.

Refunds

Once your return is received and inspected, you will be notified of the approval status. Approved refunds will be issued to the original payment method within 10 business days, minus any applicable fees.

All promotions

discount codes, and sale items are final and cannot be applied retroactively. if its more from 20%

International Orders

All international orders are final sale and not eligible for return.

Accessories

Accessories and select items may be final sale and not eligible for return.

Pricing & Promotions

All promotions, discount codes, and sale items are final and cannot be applied retroactively. if its more from 30%